Big C Customer Care
Good to know.
Easy to shop.
Clear answers about placing an order, delivery, payment and returns, so you can shop Big C Enterprise with confidence.
- Delivery across Bangladesh
- Secure payment options
- 7-day return requests
Nationwide deliveryWe deliver to all 64 districts of Bangladesh.
Choose how to paybKash, Nagad, Rocket, cards and Cash on Delivery options.
Help with a returnContact our team within 7 days of receiving an eligible item.
Frequently asked questions
Choose a topic or open a question below to find the details you need.
01Orders & payment
How do I place an order?
Choose the product you want, add it to your cart and continue to checkout. Enter your contact and delivery details, review your order, then select a payment option shown at checkout.
Which payment methods can I use?
Available options include bKash, Nagad, Rocket, cards and Cash on Delivery. The methods available for your order will be shown during checkout.
Is Cash on Delivery available for every order?
Cash on Delivery is offered where available. Please check the payment methods displayed at checkout for your delivery address and order.
Can I change or cancel an order?
Contact us as soon as possible with your order details. We will do our best to help; changes or cancellation depend on whether the order has already been processed or handed to the courier.
02Delivery & tracking
Do you deliver outside Dhaka?
Yes. Big C Enterprise offers delivery across all 64 districts in Bangladesh.
How much does delivery cost, and when will it arrive?
Delivery charges and any eligible free-delivery offer are calculated for your order and shown at checkout. Delivery time can vary by destination and courier; any available estimate will be shared during checkout or by our team.
How can I check my order status?
Visit our Track Your Order page and follow the instructions there. Keep your order details nearby so our team can help if you need assistance.
Can I update my delivery address after ordering?
Please contact us quickly with your order number and the correct address. We can check whether an update is still possible before the parcel is dispatched.
03Returns & refunds
Can I request a return?
You may request a return within 7 days of receiving your parcel if the item is damaged, defective or broken in transit, or does not match the ordered model or specifications. Returned items must be unused, unwashed and in their original packaging with tags attached. See our full Return & Refund Policy for details.
What should I do if my item is damaged or incorrect?
Contact our returns helpline or WhatsApp +880 13 3939 6404 within 7 days. Include your order ID and clear photo or video proof; our team will guide you through the return pickup or drop-off.
When will my refund be processed?
After the returned parcel reaches our hub and is inspected, refunds are processed within 3 to 5 business days to the original payment method. The published policy lists bKash, Nagad and bank transfer for refunds.
04Products & support
Where can I find product specifications?
Check the product page for its description, model and listed specifications. If something is unclear before you order, send us the product link and our team will be happy to help.
How do I contact Big C Enterprise?
Call +880 1973-660930, email bigckhilkhat@gmail.com, or visit our Contact Us page.