Return & Refund Policy
At Big C Enterprise, customer satisfaction is our highest priority. We want you to be completely happy with every purchase.
1. Return Eligibility (7 Days)
You may initiate a return within 7 days of receiving your parcel under the following conditions:
- The item received is damaged, defective, or broken during transit.
- The item received does not match the product specifications or model ordered.
- The item is unused, unwashed, and remains in its original packaging with all tags attached.
2. How to Request a Return
To request a return, please contact our helpline at +880 13 3939 6404 or WhatsApp us with your Order ID and photo/video proof of the issue. Our support team will guide you through the return pickup or drop-off.
3. Refund Processing
Once the returned parcel is received and inspected at our hub, refunds are processed within 3 to 5 business days directly to your original payment method (bKash / Nagad / Bank transfer).